FAQ
Everything you need to know about shipping policies, cash collection, return shipments, and technical connectivity for your stores.
General questions and individual shipping
Can I send an individual shipment without registering an account or signing a contract? ↓
Yes, of course. You can use the Instant Shipment Wizard via our website and select the sender and recipient details, and the representative will pick up the package from your door at a time of your choice.
What are the pickup and delivery times for shipments during the day? ↓
We work 6 days a week from Saturday to Thursday. Pickups and deliveries take place between 9:00 am and 8:00 pm.
Cash on Delivery and Financial Settlements
What is the schedule for transferring cash on delivery (COD) amounts to my bank account? ↓
Collections are automatically transferred to your bank account within 24-48 hours of successful delivery confirmation, with a detailed account statement for each transaction emailed to you.
Does the agent support electronic card payment options at the door? ↓
Yes, our delivery cabinets are equipped with mobile POS machines that support bank cards, Meeza cards and mobile e-wallets.
Returns, insurance and damaged shipments
How are returned shipments handled or if the recipient cannot arrive? ↓
The agent makes three free delivery attempts with prior communication via phone and WhatsApp. If the cancellation is confirmed, the package will be returned to your store immediately with the reason for the return.
What is the value of the insurance for fragile shipments? ↓
We provide comprehensive insurance coverage up to 100% of the authorized value of the package if you activate the special care option for fragile materials during booking.