Transparency and Contractual Obligation
Surcharge and Operational Tariff Manual
We adhere to a fair pricing model with no hidden fees. This table shows all charges and policies applicable to extraordinary packages and energy price changes.
Last official update: October 1, 20261. Fuel and Fuel Premium Index
The fuel allowance shall be reviewed monthly according to the officially approved energy price indices and shall be applied as a percentage of the net base transportation wage without calculating the additional fees.
| Calendar Month | Average price per liter (diesel/gasoline) | Applicable Fuel Premium Percentage | State |
|---|---|---|---|
| October 2026 | 13.50 JOD | 3.5% | Currently in effect |
| Sep-2026 | 13.50 JOD | 3.5% | Settled |
2. Connection fees for remote areas and villages
These fees are added for packages destined to locations more than 45 km from the nearest major sorting center or requiring rough transit routes:
| Geographic Scope | Areas and cities covered | Additional fee per package | Delivery Timeline |
|---|---|---|---|
| Zone A (Distant Delta and Upper Egypt Villages) | Villages of non-main centers in Minya, Qena, Kafr El-Sheikh | 15 JOD | Within 48 - 72 hours |
| Zone B (Border Cities and Far Coast) | Siwa, New Valley, Marsa Alam, Halayeb and Shalateen | 35 JOD | Twice a week (bundled trips) |
3. Handling charges and special services
- Cash on Delivery Collection Commission: 1.5% of total COD collected, minimum 10 EGP per parcel.
- Securing breakable materials and glassware: 15 EGP per parcel (includes extra bubble cushioning & 100% loss coverage).
- Overshipped (+120cm): Manual handling fee 25 EGP per piece.